FREQUENTLY ASKED QUESTIONS
Product
How long does the PlugFree transmitter battery last?
Up to 6 hours on a full charge, with fast recharging in about 1.5 hours.
Does it work with any guitar?
It’s compatible with all electric, bass, and electro-acoustic guitars that use a standard 6.35mm (¼-inch) jack.
How far is the wireless range?
You get up to 50 feet (15 meters) of stable connection indoors or outdoors, with no noticeable delay or signal loss.
Is there any delay or lag?
No. The PlugFree system has a latency of less than 6 milliseconds, so you’ll hear your playing instantly — just like a cable connection.
How long does the battery last?
Each unit lasts about 6 hours on a full charge and can be fully recharged in around 1.5 hours using the included USB cable.
Does it work with active pickups or pedals?
Turn both on and press the pair button on each device for 2–3 seconds. They’ll automatically sync and remember the connection for next time.
How do I pair the transmitter and reciever?
Turn both on and press the pair button on each device for 2–3 seconds. They’ll automatically sync and remember the connection for next time.
What is in the box?
1× Transmitter
1× Receiver
1× Dual USB charging cable
1× User manual
Shipping
How long does delivery take?
Orders are processed within 1–2 business days and usually arrive in 5–10 business days, depending on your location.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders for LIMITED TIME ONLY
Can I track my order?
Yes — once your order ships, we’ll email you a tracking link so you can follow it all the way to your door.
Troubleshooting / compatibility
Does it work with keyboards or other instruments?
Yes, the PlugFree works with any instrument that uses a standard 6.35mm (¼-inch) jack, including keyboards and violins.
My system isn’t pairing — what should I do?
Make sure both units are charged, then hold the pair button on both for 5 seconds to reset. They should reconnect automatically.
STILL HAVE QUESTIONS
We’re here to help! Reach out anytime at support@playplugfree.com or use our Contact page.